Resort Solutions
ABN: 81 108 248 545
Last updated: February 2026
1. About These Terms
These Terms and Conditions (“Terms”) govern the use of the Resort Solutions website (resortsolutions.com.au) and the provision of our services. By using our website or engaging our services, you agree to be bound by these Terms. Resort Solutions (“we”, “us”, “our”) provides unit inspections, furniture packages and trade services for commercial accommodation properties including hotels, motels and resorts across Queensland.
2. Services
Resort Solutions provides accommodation refurbishment services including visual inspections and unit assessments, furniture and furnishing packages with supply, delivery and installation, trade services including painting, flooring, electrical, plumbing, air conditioning, kitchen cabinetry, window furnishings, lighting and appliances, and project management and coordination of refurbishment programmes. The specific scope, pricing and timeframes for any engagement are set out in individual quotes, proposals or agreements provided to you. A quote or proposal does not constitute a binding agreement until accepted by both parties in writing.
3. Quotes and Pricing
All quotes provided by Resort Solutions are valid for 30 days from the date of issue unless otherwise stated. Prices quoted are exclusive of GST unless expressly stated otherwise. We reserve the right to adjust pricing if the scope of work changes, unforeseen site conditions are discovered, or supplier costs change between the date of quote and commencement of work. Any price adjustments will be communicated to you in writing before work proceeds.
4. Payment Terms
Payment terms are as specified in your individual quote or agreement. Unless otherwise agreed, a deposit may be required before work commences or goods are ordered. Final payment is due upon completion of services or delivery of goods, or as otherwise specified in your agreement. We reserve the right to charge interest on overdue amounts at a rate of 2% per month. Title in any goods supplied does not pass to you until full payment has been received.
5. Furniture Packages
Furniture package selections are based on availability at the time of order. We will make reasonable efforts to supply the items specified in your approved package. Where an item becomes unavailable, we will offer a suitable alternative of equal or greater value and quality. Furniture packages include delivery, professional installation and removal of old items as specified in your agreement. Minor variations in colour, texture or dimensions may occur between product images or samples and delivered items due to manufacturing tolerances and screen display differences.
6. Trade Services
All trade services are carried out by licensed and insured professionals. Trade services are subject to site access and scheduling arrangements agreed with the property manager or owner. We coordinate all trades to minimise unit downtime and disruption to property operations. Defects in trade workmanship will be rectified at no additional cost within 12 months of completion, provided the defect is reported promptly and results from faulty workmanship rather than normal wear and tear or misuse.
7. Warranties
All furniture supplied by Resort Solutions is covered by a 12-month warranty unless otherwise stated. Manufacturer warranties may also apply to specific products and appliances. Warranties do not cover damage caused by misuse, neglect, unauthorised modification, normal wear and tear, or failure to follow care instructions. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement.
8. Cancellations and Variations
If you wish to cancel or vary an order or engagement after acceptance, please contact us as soon as possible. Cancellation fees may apply depending on the stage of the project, including costs already incurred for goods ordered, deposits paid to suppliers or subcontractors, and work already completed. Variations to the scope of work must be agreed in writing and may result in adjusted pricing and timeframes.
9. Access and Site Conditions
You are responsible for ensuring we have reasonable access to the property for the delivery of services. This includes coordination with property managers, on-site managers and body corporate as required. You must inform us of any known hazards, access restrictions or special conditions at the property. We may require additional time or resources if site conditions differ materially from those disclosed or reasonably expected, and any associated costs will be communicated before additional work proceeds.
10. Limitation of Liability
To the maximum extent permitted by law, Resort Solutions’ total liability for any claim arising from or related to our services is limited to the amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, consequential or incidental losses including loss of rental income, loss of profit or business interruption, except where such liability cannot be excluded under Australian Consumer Law.
11. Intellectual Property
All content on the Resort Solutions website including text, images, design presentations, logos and branding is owned by or licensed to Resort Solutions and is protected by Australian copyright law. You may not reproduce, distribute or use any website content without our prior written consent. Visual presentations and design proposals prepared for your project are provided for the purpose of that engagement only and may not be shared or used for other purposes without our consent.
12. Website Use
You agree to use our website for lawful purposes only. We make reasonable efforts to ensure the information on our website is accurate and current, however we do not warrant that all information is complete, accurate or up to date. Website content is provided for general information only and does not constitute professional advice.
13. Dispute Resolution
If a dispute arises in connection with these Terms or our services, both parties agree to first attempt to resolve the matter through direct negotiation in good faith. If the dispute cannot be resolved within 14 days, either party may refer the matter to mediation. The laws of Queensland, Australia govern these Terms and both parties submit to the jurisdiction of the courts of Queensland.
14. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Resort Solutions
Darren Willis
Phone: 0499 855 339
Email: d.willis@resortsolutions.com.au
Sunshine Coast, QLD