Resort Solutions
ABN: 81 108 248 545
Last updated: February 2026
1. About This Policy
Resort Solutions (“we”, “us”, “our”) is committed to protecting the privacy of personal information collected through our website (resortsolutions.com.au), our services, and all communications with clients and prospective clients. This policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
Names and contact details (phone number, email address, postal address) of property managers, unit owners and other individuals who engage with our services. Property details relevant to inspections, furniture packages and trade services. Business details including ABN, company name and role/position. Communications and correspondence including emails, phone calls and enquiries submitted through our website contact forms. Website usage data including IP addresses, browser type, pages visited and cookies (see Section 7).
3. How We Collect Information
We collect personal information directly from you when you enquire about our services via phone, email or our website contact form, engage us to provide inspections, furniture packages or trade services, communicate with us in the course of a project, or visit our website. We may also receive personal information from property management companies, body corporate managers or other third parties involved in accommodation refurbishment projects, with your knowledge or consent.
4. How We Use Your Information
We use personal information to provide and manage our services including unit inspections, furniture packages and trade services. We also use it to communicate with you about your project, prepare quotes, proposals and visual presentations, coordinate trade services and deliveries, process payments and invoicing, respond to enquiries and provide customer support, improve our website and services, and comply with legal obligations.
5. Disclosure of Information
We may share your personal information with our trusted trade partners and suppliers engaged to deliver services on your project, property management companies and body corporate managers as required for project coordination, payment processing providers, professional advisors including accountants and legal advisors, and government or regulatory bodies where required by law. We do not sell, rent or trade personal information to third parties for marketing purposes.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored securely in Australia. Our website is hosted on Australian-based servers with SSL encryption. We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law.
7. Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and to collect anonymous usage data. Cookies are small text files stored on your device. We use essential cookies required for website functionality, and may use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.
9. Your Rights
Under the Australian Privacy Principles, you have the right to access personal information we hold about you, request correction of inaccurate or outdated information, request deletion of your personal information (subject to legal obligations), opt out of receiving marketing communications, and lodge a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Resort Solutions
Darren Willis
Phone: 0499 855 339
Email: d.willis@resortsolutions.com.au
Sunshine Coast, QLD
If you are not satisfied with our response to a privacy matter, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.