Case Studies

The Challenge

Unit 25 at Ivory Palms Resort on the Sunshine Coast had deteriorated significantly over several years. With a quality score of just 40.82%, the unit was well below the standard expected by guests booking premium accommodation. Furniture was outdated and damaged, paint was peeling, flooring was worn, and bathroom fixtures needed replacing. The property manager identified the unit as a priority for their refurbishment programme and engaged Resort Solutions to assess and manage the project.

Our Approach

This unit refurbishment case study demonstrates our complete end-to-end approach. We began with a comprehensive visual audit, documenting every item across all rooms with colour-coded condition ratings. The resulting inspection report gave the owner clear evidence of what needed attention, along with itemised pricing for each improvement. Once approved, our team coordinated all trades and furniture deliveries to minimise downtime from the letting pool.

The Refurbishment Scope

The scope of works included a complete living room furniture replacement with modern, commercial-grade pieces designed for high guest turnover. The bedroom received new beds, bedside tables, lamps and window furnishings. The kitchen was upgraded with new appliances, and the bathroom received new tapware, mirrors and accessories. Fresh paint was applied throughout, new flooring was laid in high-traffic areas, and the outdoor balcony furniture was replaced. All electrical items including lighting and ceiling fans were upgraded to current standards.

The Result

The transformation was remarkable. The unit’s quality score jumped from 40.82% to 98.99% — a 58.17% improvement that placed it among the highest-rated units in the complex. The owner now benefits from increased booking rates and higher nightly yields, while the property manager has a showcase unit that demonstrates the value of refurbishment to other owners in the complex. This unit refurbishment case study is a clear example of how a well-managed programme delivers measurable returns for both owners and managers.